Last modified: August 31, 2026
Effective date: August 31, 2026
1. Introduction
This Privacy Policy for VeSync describes how Vesync (US) Corporation, Vesync Technology Corporation, and Arovast Corporation (collectively, “VeSync”, “our”, “us” or “we”) collects, uses, shares, and stores information. Our goal is to provide you with a positive experience when using our Websites, App, products, and services, while at the same time keeping your personal data secure.
This policy applies to information we collect:
- when you install, register with, access, or use the VeSync App (“App”); the VeSync.com, Cosori.com, Levoit.com, or Etekcity.com websites (“Websites”); and the services offered in VeSync Account;
- when you use smart products and/or their functionalities connected to, or through, the App;
- when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy;
- when you subscribe to our newsletters, promotions or other marketing initiatives; and
- when you contact or interact with us, for example, in email, text, and other electronic messages between you and our Websites, App, or our Customer Service team.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, or do not want us to collect the information, do not download, register with, or use the App or Websites. This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of our App, Websites, or services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
2. Information We May Collect and How We Collect It
Information we may collect
When You Use Our App, Websites, or Related Products and Services, We May Collect the Following Information:
1) Profile Data, this means your VeSync Account Profile, which can include username, password, email address, gender, birthdate, and region.
2) Logistics Data, such as receiver’s name, phone number, delivery address, postal code, and related product information.
3) Financial Data, before placing orders, you’ll be asked to provide financial data, including card numbers, card expiration dates, CVC codes, account holder name, and billing addresses. Importantly, it is securely processed by our credit card payment service providers, such as PayPal or Stripe.
4) Technical Data, such as your mobile device data, smart device data and internet connection data, including mobile phone model, terminal ID, mobile phone brand, operating system version, browser type, language, region, smart device model, smart device ID, MAC address, IP address, Wi-Fi name, Wi-Fi signal quality, network operator, network type.
5) Usage Data, such as details of your use of any of our devices, the Websites, and the App, including, but not limited to, history of operation, search queries, and length of visits to certain pages.
6) Consumer Preference Data, such as products purchased, motivation for purchase, your preferences in receiving marketing from us and third parties, your responses to surveys, and other purchasing behavior and preferences.
- Depending on the focus of user study, survey responses may include general demographic or health information, such as age range, income bracket, education level, or basic health status (for example, yes/no questions about allergies).
7) Communications Data, such as your communication preferences, your contact information, the audio recordings of calls when you call the Customer Service team, and records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
- The correspondence may include information like proof of identification, gender, employment, medical information, or health insurance information when needed for Customer Service team to provide related support.
8) Location Data, such as your precise location disclosed by GPS technology and other similar technologies.
9) Content Data, such as the content you post on the Websites or the App. The content data that you post on public areas of the Websites may be transmitted to other users of the Websites or third parties at your own risk. Therefore, we cannot and do not guarantee that your content data will not be viewed by unauthorized persons.
10) Wellness Data:
Rest assured, we do not collect or share your wellness data unless you manually and voluntarily choose to do so. There are three ways you can make this happen:
a) Directly from You, via Use of Our Products:
Our VeSync App will only collect wellness data when you use one of our compatible smart products and manually connect and sync it with the VeSync App. Once synced, your wellness data will be collected and stored on the App’s cloud server after each use. For example, by using and syncing a smart body scale, you can record your weight and BMI in the App; by using and syncing a smart blood pressure monitor, you can record your blood pressure and pulse in the App.
b) Directly from You, via Use of Wellness Services:
You may voluntarily choose to manually enter your health data or wellness data within our wellness services. This is completely optional, and you control what data to input.
c) From Third-Party Services:
You may choose to sync your health data or wellness data from third-party services such as Apple Health or Google Health Connect with VeSync App. To do this, you must enable the connection through your device/phone settings. Similarly, you can allow the VeSync App to sync data with other third-party health trackers, such as MyFitnessPal or Fitbit. These connections will only occur if you actively configure and allow them.
Below is list of wellness data associated with each category of our products:
If you use our wellness products such as smart scales or smart kitchen appliances, you can voluntarily sync the following information with the VeSync App: